CN
Clifford N

1 reviews | Active since Jul 2016

29 Jul 2016, 15:05

Zanele the always busy consultant

<p>I am not known as a serial complainer, but when it takes you up to four days and counting... I contacted vodacom with the eagerness of opening up a first time contract with this well known company. The first call (One of many) started on a negative note wherby the first consultant indicated that Vodacom's systems were down and I should contact them back at a later stage. The second call i managed to get a hold of a one miss Zanele Ngcobo who was able to assist me to a certain extent. i was notified numerous times that she would contact me back after she was on another call when i tried to get a hold of her, anyway, i'm still waiting on that returned call. </p>

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Replies (1)
Vodacom
Vodacom's reply30 Jul 2016, 05:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team