Z flip warranty

Yesterday we were at Jabulani Mall to do a follow up on the warranty promise we had for the z flip phone we bought just recently last year. We were told by the employee that the store Manager Richard Dlamini and Shafeek were going to handle the matter but upon our arrival we were promptly told to hand over the phone by the same employee who promised us that he would speak to the manager for us about the warranty matter, he mentioned nothing about checking the phone or anything he simply demanded that we hand it in without even exchanging any words of communication with us let alone a mere greeting. On the cctv footage from behind he is appearing to have taken the phone himself snd administering some type of extensive physical tempering on the phone that we we were not made aware of upon arrival as nothing was communicated with us beforehand, the lady at the reception had even convinced us that the manager was not available to meet us today and only the employee who handled our phone previously would be only able to assist. The reason why we came in on Monday was because of the employee insisting that his manager would be alerted about our issue and would discuss with us and see to it if he can assist with the phone. The Z flip phone had no scars or cracks on the screen hence on our first visit when the employee made his first assessment of the issue he only suggested to us that the damage could be attributed to the smalldents AT THE BACK OF THE PHONE. As it was visibly clear that no physical screen damage had taken place on the screen it’s self except for the black ink that at the time was only in the center of the fold. The screen was assessed previously by the very same employee who removed the screen protector and had caused the damage that had occurred only at the center of the screen to spread out throughout the screen, as you can see on the pic above we left the Vodacom branch at Jabulani mall on Friday with the phone appearing to have no visible dents on the front screen only the black that had spread out throughout the screen after the employee tempered with the phone and removed the screen protector It was only yesterday that he insisted to be handed the phone, went to the back and came back insisting that the crack now seen on the photo attached had been attributed to the damage and hence the phone won’t be warranted as it has a physical damage. He got very disrespectful with a senior citizen who happens to be a loyal customer with Vodacom for more than 10 years now, a pensioner, my mother, as she was pointed aggressively by the employee and told she knew about this dent and must not come and act like she’s surprised. The employee told us that he can even show us the cctv footage that he did nothing to the phone but only showed it to his manager but on the cctv footage there was very little if none at all intervention from management but the employee is seen to be taking the matter to his hands and doing a lot of physical handling or work to the phone unbeknown to us We then insisted to see the footage but we were then forcefully expelled from entering the vicinity by the same management that we were told was in abstentia, they even called in the mall’s security guards on us, on a 61 year old woman/customer accompanied by me her 27 year old This has been the worst customer experience meted out to us thus far and we have never been so affected and traumatised!!!!!