You're waisting my time

I’m absolutely appalled by the lack of communication and accountability here.

I app**** for a contract, received the invoice and confirmation order (VODACOMDIREC-***), accepted the debit order mandate, and even received multiple SMS notifications confirming that I would receive a Skynet waybill tracking number and that my order was out for delivery — that was SIX DAYS AGO.

On Saturday, I had to chase you down and call in myself (why am I doing the follow-up on your behalf?) and spoke to a lovely lady who, despite her professionalism, informed me that — surprise! — my order was cancelled. No reason, no explanation, no communication from your side. Absolutely none.

Let me remind you that I have a mandate on my account authorizing a debit. You have my bank info. You have everything. Yet, somehow, my order was cancelled silently in the background without so much as a courtesy email or SMS?

This representative kindly revived the order and told me everything was “back on track” and I should expect delivery in 3–7 working days. Well, it’s day 3, and guess what? Not a single confirmation. Not a single update.

I call again yesterday— and now I’m told the order has been cancelled AGAIN? With no one able to tell me why, how, or what to expect? And now I must wait for a call from the so-called confirmations department? I’m still waiting.

So tell me, do I have a contract with you or not? Because I’m starting to feel like this is a complete joke.

This level of incompetence and zero communication is unacceptable. I’m done being strung along. Get your act together, tell me what is actually happening, and stop wasting my time.