Your Upgrade Staff have no idea what they are doing

Please can you start ups****ing your Upgrades Call Centre Staff.

I did an upgrade at the Vodacom Shop based at my place of employment on (23rd November 2018) and was assured that the delivery of my phone will be Monday 26th November. I went into the store at 10am and was told delivery will be around 12pm. I then went into the store at 13:15 to discover that the phone was not delivered as yet. I then decided to call and found why delivery has not taken place only to be told by a lady named Nelly that the order was not placed and that delivery will not be done. I confirmed this with her 3 times and she confirmed only the quote was done Friday and nothing was submitted by the store (Reference number of the call ********** 62) i then went back to the store and literally had an argument with the staff only until they showed me that the order was indeed placed Friday. Now totally embarrassed having lost my cool with the store staff this could have been avoided had Nelly given me the correct information. Please address this issue with the staff as this is a sure why to lose customers.