YOUR UPGRADE DEPARTMENT SUCK

Item: Vodacom
Rating: 1

Tried to upgrade today. Got a message that say: "Unfortunately based on your customer profile we could not find any upgrade deals for this device that you currently qualify for" How is this possible? Its a 24 month contract for R20 less than what I currently pay for

Helpful (0)

Replies (4)

Vodacom's replyOfficial

13 Oct 2021, 14:30

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply13 Oct 2021, 14:30

Official

's updateReviewer Update

14 Oct 2021, 14:42

NOBODY MADE CONTACT WITH ME ABOUT THE UPGRADE QUERY. WHOEVER TOLD YOU THAT IS LYING. MY NO IS ***

's update14 Oct 2021, 14:42

Reviewer Update

NOBODY MADE CONTACT WITH ME ABOUT THE UPGRADE QUERY. WHOEVER TOLD YOU THAT IS LYING. MY NO IS ***

's updateReviewer Update

14 Oct 2021, 14:43

AND WHY WOULD YOUR FIBRE TEAM CONTACT ME ANYWAY????? MY QUERY HAD NOTHING TO DO WITH FIBRE

's update14 Oct 2021, 14:43

Reviewer Update

AND WHY WOULD YOUR FIBRE TEAM CONTACT ME ANYWAY????? MY QUERY HAD NOTHING TO DO WITH FIBRE

's updateReviewer Update

15 Oct 2021, 09:57

AND I AM STILL WAITING FOR SOMEONE TO CONTACT ME. NOBODY HAS MADE CONTACT AND NOTHING HAS BEEN RESOLVED. THIS IS NOT A FIRBRE QUERY, BUT AN UPGRADE QUERY. YOUR CUSTOMER SERVICE IS NON EXISTENT

's update15 Oct 2021, 09:57

Reviewer Update

AND I AM STILL WAITING FOR SOMEONE TO CONTACT ME. NOBODY HAS MADE CONTACT AND NOTHING HAS BEEN RESOLVED. THIS IS NOT A FIRBRE QUERY, BUT AN UPGRADE QUERY. YOUR CUSTOMER SERVICE IS NON EXISTENT