Your systems issue should not be my expense

So Vodacom <br> <br> Your systems are down and I cannot see my data balances , I cannot recharge either <br> <br> so I can personally confirm that two of your systems have issues.<br> <br> However I assured by your email service desk that I did in fact buy the same data bundle three times in the same 5 min period as the billing system sys so and my account is infact correct even if i do not have the data bundles purchased. <br> <br> <br> SURE !!! <br> <br> So either you can trust your clearly faulty systems or trust your contract customer of close on 20 years that you gladly debit every month and acknowledge that there is an issue and resolve <br> <br> As I am out of contract at the moment I look forward to seeing how your address this moment of opportunity in your customer service process.<br> <br> <br> <br> <br>