Your staff needs training

I’ve been a loyal customer for almost the last twenty years, but I’m not sure if I would like to continue my journey with Vodacom. I went to Vodacom Centurion on Sunday, 06/09/2022 for an upgrade I’m due for. I was assisted by Ashley, and she was really friendly at the beginning. I told her what my needs are for a phone and she advised me on a specific phone. I was not interested in that phone as it was a flip phone. I told her that I’m looking for a Samsung (I’ve been using Samsung for years), and she told me that she wouldn’t recommend Samsung because Vodacom has to many comebacks. I then told her that I want to pay almost the same that I have for the last two years but she told me it will not be possible. She mentioned I have to look at paying around R790 – R1000 something – which is not what I noticed on your website when doing my own research, the Samsung A53 was roughly R650 per month on my current contract. I then asked her which phones I can looked at to upgrade and she said I must tell her which phone I wanted so she could quote me on that phone. Isn’t that why I went into the Vodacom store, to be guided. I don’t even know which phones are on the market, now I must tell her what I want, she is supposed to be the “expert”, as she is working with the technology everyday. I’m really disappointed. I’m still not upgraded and more confused than ever.