Your staff are extremely unhelpful and lack professionalism

I need someone from your accounts department to contact me. I spoke to a very unhelpful staff member named Andile at 8:32am (21 November 2018) He kept asking me for information that I did not have on hand as I was not at my email where all the account information is stored. I advised him several times that I am willing to verify any additional information to prove that I am the account holder however he refused to listen to my problem. I then asked to speak to his superior, and after 7 attempts for his superior he then cut the call on me. If this is the sort of service i will be getting, i might as well cancel both my lines with Vodacom.

I need someone to call me within the by no later than 10am. The frustration caused by Andile is reason for such the short period of time that i want to hear from Vodacom. Should i not then i am happy to remove my business. Please note this complaint will be logged on your Facebook Profile as well. NH