1 reviews | Active since Mar 2017

31 Mar 2017, 16:59

Your service sucks

<p>I have been trying for over a month to move my account from my previous employer into my name. The process to Port my number to Vodacom was simple. But it seems to reverse this process is like asking Jacob Zuma to resign. An inpossibke task. I have been to the East Gate store 3 times. After waiting in the queue for over 2 hours. They stilll can help me. I am back here again for the 4th time with hopefully the right set of documents. </p> <p> </p> <p>The queing system here is stupid. There is not sequence to the numbers provided or called out. People sit and waste their lives away here. </p> <p> </p> <p>Vodacom you guys suc****</p>

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Replies (2)
Vodacom
Vodacom's reply01 Apr 2017, 06:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Apr 2017, 14:45
Official

Hi Mark,

As discussed, this matter is now resolved.

Regards,

RJ