Your service is shocking!!!

<p>Today I received my statement (the 3rd month after I upgrated my contract). Your website claim that if you upgrade online your are not charged the upgrade fee and I got a quote from you stating the same! So hy now three months after the upgrade am I being charged more for the upgrade than what I would hve paid have I gone to one of your branches. You cannot claim one thing and then go and do the oppisite. I have phoned earlier to resolve but after spending over 1/2 hour on the phone being transfered from one person to the next I gave up that fight as your staff is simply not trained. Please urgently look into this and resolve!</p>