YOUR SERVICE IS SHOCKING

Vodacom had over debited my account, I contacted the subscriber collections (***) to obtain a refund. The first lady told me it would take between 7 to 14 working days which is absolutely unacceptable. You took my money even after acknowledging what amount I owed you and now when I request it back I might have to wait up to 14 working days? She then transferred me to someone else in her department. This lady told me it will be back in my account within 24 hours! Wonderful! After waiting on the line a male speaks to me and says it will take 7 working days so clearly she was lying to me. I said to this guy I need to speak to someone who can actually help me so he transferred me to the Accounts Department which I thought I was already in??? Anyway I spoke to another lady who said that they will get back to me within 24 hours and only thereafter will they be able to tell me when my money will reflect in my account.<br> <br> So that was 4 contrasting responses from your call centre. And I have a right to get my money back within 24 hours especially since you acknowledged that it was a fault from your part. Now I wait.