Your service is pathetic and your call centre staff need training

<p>Vodacom cannot process a simple cancellation of a contract. I requested that one of my contracts be cancelled on 17/07/2016 to take effect from 31/07/2016, I received confirmation that the cancellation had been finalised on 17/07/2016. I then received a statement in the post stating that I will be debited on 31/08/2016 for this same "cancelled" contract. I tried querying this with your call centre but they are useless, I even tried getting help from a manager named Lee and he was just as terrible as the consultants. It will take me too long to type the whole story on here, I want a senior manager to contact me by phone, or to send me an email so that I can contact a senior manager at Vodacom because the lower level call centre and managers are a waste of time.</p>