Your service is pathetic

<p>My line has been blocked since 30 November 2016. My account is up to date yet i was told that my line ia blocked because my account is in arrears. I made numerous calls, going back and forth from customer services, legal, accounts. As i write this review, it is 2 December 2016, 16h00 and my line is still not opened. Nobody can tell me why the line was locked in the first place. It's no use being a loyal customer when you get **** service and each time you have to explain to everyone why you called. My last call was to a person from collections, i was waiting for her to put me through to her superior so i could resolve this matter but i was put through a voice message system. Do your'll know what is going on???I'm disappointed and you will have to do more than offer your apology.</p>