YOUR SERVICE IS NOT UP TO STANDARD-

I CALLED IN TO CHANGE MY ADDRESS ON MY STATEMENT LAST MONTH. IT WAS UPDATED OVER THE PHONE. WHEN I RECEIVED MY INVOICE THIS WEEK, IT WAS SEND TO THE WRONG ADDRESS. THE DETAILS ON THE INVOICE IS ALSO INCORRECT AS MY BUSINESS NAME IS SPELLED INCORRECT.THE PERSON I SPOKE TO LAST MONTH, THE ONE WHO UPDATED MY DETAILS, MADE A MISTAKE. WHEN I CALLED THE CUSTOMER SERVICE NR ON WEDNESDAY THEY INFORMED ME THAT I HAVE TO WRITE A LETTER TO CHANGE MY DETAILS.MY DETAILS WAS CHANGED LAST MONTH OVER THE PHONE AND THAT PERSON MADE A MISTAKE.SO WHY CANT YOU JUST CORRECT MY DETAILS AND SOLVE MY PROBLEM OVER THE PHONE? I WANT YOU TO GO BACK AND LISTEN TO THE CONVERSATION I HAD WITH THE PERSON WHO CHANGED MY DETAILS SO THAT YOU CAN LISTEN AND HEAR EXACTLY WHAT I ASKED HER TO CHANGE.<br> I HAVE 9 CONTRACTS WITH VODACOM, YOU LEAVE ME NO CHOICE AS TO FIND AN ALTERNATIVE SERVICE PROVIDER.