YOUR SERVICE IS BECOMING MORE AND MORE PATHETIC

So i have contacted the online number to have an upgrade done on my contract which is aprox 20 years in existence , the online consultant messed up the upgrade this had to be cancelled and redone , i was upgrading to the S23 Ultra , so eventually when the upgrade could get actioned by another agent , they then tell me sorry we no longer have the offer with the Tablet which the new samsung s23 ultra is supposed to come with according to Samsung , i then get a delivery from Ram with the phone , but according to Ram they cannot give me the package because Vodacom has my name register incorrectly on the system , i cannot believe i am dealing with such *********** people , i have received a new contract phone in Nov 2022 with the same name Shantal chetty , without an issues , i have now discovered that the phone will be returned to vodacom until they rectify , I THINK THIS IS UTTER **** , WHY HAVE I NOT HAD THIS ISSUE IN NOV '22 , WHAT HAS CHANGED SINCE ???????????? I NEED ANSWERS , YOU GUYS MUST HAVE A COPY OF MY ID AND WHOSE NEGLEGENCE IS THIS ????