KM
Kimeshni M
1 reviews | Active since Aug 2012
30 Oct 2015, 11:04
Your Sales Call Centre Agents need to be TACTFUL!!
I receive a call from a call centre yesterday and the caller was selling Vodacom tablet contracts. <br> <br> I then informed him that I am not interested as I do have a tablet but he refused to take NO for an answer. I then apologized and said I can't speak as I was driving. He then said if I am driving I should press the hooter and he went on in a very rude tone about how he can't hear the hooter etc. <br> <br> This Is totally unacceptable and extremely unprofessional. You can't call people to sell things and then attack their personalities by making them out to be *****!!!<br> <br> Vodacom needs to address their service providers as they are tarnishing the Vodacom brand!!!!
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Replies (1)Vodacom's replyOfficial
30 Oct 2015, 11:21Hello kimm1,
We regret taking note of your experience and thank you for bringing it to our attention.
We will look into this matter and make contact with you; we apologise for any inconvenience caused.
Regards
MK
Consumer Website Team
We regret taking note of your experience and thank you for bringing it to our attention.
We will look into this matter and make contact with you; we apologise for any inconvenience caused.
Regards
MK
Consumer Website Team
Vodacom's reply30 Oct 2015, 11:21
Official
Hello kimm1,
We regret taking note of your experience and thank you for bringing it to our attention.
We will look into this matter and make contact with you; we apologise for any inconvenience caused.
Regards
MK
Consumer Website Team
We regret taking note of your experience and thank you for bringing it to our attention.
We will look into this matter and make contact with you; we apologise for any inconvenience caused.
Regards
MK
Consumer Website Team
