KM
Kimeshni M

1 reviews | Active since Aug 2012

30 Oct 2015, 11:04

Your Sales Call Centre Agents need to be TACTFUL!!

I receive a call from a call centre yesterday and the caller was selling Vodacom tablet contracts. <br> <br> I then informed him that I am not interested as I do have a tablet but he refused to take NO for an answer. I then apologized and said I can't speak as I was driving. He then said if I am driving I should press the hooter and he went on in a very rude tone about how he can't hear the hooter etc. <br> <br> This Is totally unacceptable and extremely unprofessional. You can't call people to sell things and then attack their personalities by making them out to be *****!!!<br> <br> Vodacom needs to address their service providers as they are tarnishing the Vodacom brand!!!!

0
Replies (1)
Vodacom
Vodacom's reply30 Oct 2015, 11:21
Official
Hello kimm1,

We regret taking note of your experience and thank you for bringing it to our attention.

We will look into this matter and make contact with you; we apologise for any inconvenience caused.

Regards
MK
Consumer Website Team