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VA
Vaughan A

1 reviews | Active since May 2015

08 Feb 2021, 10:19

Your robot doesn't work and consultant dropped my call

You took my money on Friday but still haven't issued my voucher. Your useless virtual assistant just talks in circles and can't answer anything. It took until today to speak to a person, and she just said she couldn't help and would transfer me but dropped my call instead

0
Replies (8)
Vodacom
Vodacom's reply08 Feb 2021, 11:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
VA
Vaughan A's update08 Feb 2021, 12:17
Reviewer Update
When? It's not like I can call. If I select the option to talk to a consultant I just get dumped back with your useless virtual assistant
VA
Vaughan A's update08 Feb 2021, 12:47
Reviewer Update
A team leader from your call centre just hung up on me. Your customer service is disgusting
VA
Vaughan A's update08 Feb 2021, 14:01
Reviewer Update
I'm still waiting......
VA
Vaughan A's update09 Feb 2021, 08:29
Reviewer Update
And I'm still waiting.....
VA
Vaughan A's update10 Feb 2021, 08:52
Reviewer Update
2 days later and you still haven't gotten back to me..... Seems like Vodacom likes to lie to it's customers
VA
Vaughan A's update10 Feb 2021, 11:16
Reviewer Update
Team leaders Ishmael and Anastasia both hung up on me rather than deal with my query
VA
Vaughan A's update11 Feb 2021, 12:16
Reviewer Update
That's the order number and I put it in the reference field. You really are pretty ***********.