Your ref number is 1-***

Post Number 5 regarding the lack of Feedback.<br> <br> I know somebody will eventually get back to me....<br> <br> To the person who reads this report from Vodacom, please make a note that this is Report 5 and i have requested feedback since December 2015. Please also relay this information to a MANAGER.<br> <br> Please know that the following response is no longer acceptable as this is the standard response i have received throughout my complaint....<br> \Your enquiry will be investigated and further feedback will be provided in due course.""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;925002;36;15;5;0;1;0;0;5;15/12/07 15:08;1053;NULL;15/11/30 20:15;15/12/01 21:35;Awesome service;;Trust and Precious;***;Wow I'm so impressed with the great customer service at your branch. Our waiter, Trust, was absolutely on point and so friendly. And Patience dealing with all the kids was so impressive she really went above and beyond - and she genuinely has a love for these kids. Keep it up guys it's really so refreshing to receive service like that;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;811233;748132;25;2;0;1;0;0;2;15/02/03 14:27;1053;NULL;15/01/20 0:00;15/02/02 20:54;study material not delivered;***9;;***;As a UNISA student I was expecting my study material to be delivered at my doorstep. They called me a day later telling me they got lost. The lady on the phone promised to put my material on the delivery that was gonna be on the following day and she told me to keep my phone on all day. I cancelled my plans and waited for the whole day and there was no delivery. I tried to call the offices and they were not answering the phone. It's been two weeks and I'm still waiting for the material.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;414824;85;16;2;0;1;0;0;2;15/02/16 7:27;1053;NULL;15/02/13 15:31;15/02/13 13:54;QUICK TO BILL - SLOOOOOWWW TO REFUND;8,10E+12;Thandeka -cust services, Ennesentia - credit dept;***;Called in on 06/02/2015. Spoke to Thandeka in customer services, I specifically requested a refund and instead I received a credit to my Autopage account instead of my BANK account which was only discovered upon making an enquiry with Ennesentia in the credit department on the 12/02/2015.<br> <br> I have just spent another 20 minutes(a call that I am paying for) waiting to get back to the credit department to confirm if the refund has been processed to my bank account as Levaughn in customer services had confirmed that it did not appear as if this refund has been done as yet.<br> <br> In light of the calls I have had to make and in addition to the refund of the money I requested back to my bank account originally, I now also want all the money I have spent holding on for service from Autopage to be credited back to my Autopage account from the 06/02/2015 - 13/02/2015 as well and I do not want to see another inflated bill from Autopage at the end of this month, not that I've even seen a bill from Autopage in months as I picked up the problem due to an unusually high Autopage debit order on my bank account.<br> <br> Don't call me, I have called you enough, just fix this now please!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;561841;85;16;2;0;1;0;0;2;15/02/16 7:28;1053;NULL;15/02/13 15:48;15/02/13 13:55;3 Calls & 1 Centurion Branch visit, no resolution;8,41E+12;Call Centres and Centurion Branch;***;So I signed a contract with Nashua Mobile, requesting them to soft-lock my data accounts as soon as R5 is reached. I understood that this was not 100% accurate, it may fail if I am busy downloading something at the time it shoud be soft-locking but after this the soft-lock would kick-in.<br> <br> Now our contracts were moved over to Altech Autopage, they do not block accounts at all. They say it is not 100% accurate, but one of their consultants advised that they only do soft-locks for call accounts and not data accounts. My data was used in batches/ over different days, so they had ample opportunities to soft-lock my accounts (both accounts I have exceeded the imits i requested) and they failed.<br> <br> So the third call I made today after waiting for two weeks, they say that R1800 is for my account as the contract I had with Nashua says they will not be accountable. I ask for that contract with my signature, they send me a bank from and hang up on me.<br> <br> Very nice service guys, 3 phone calls in 2 weeks and you show no interest in resolving my compaint. Way to go!<br> <br> Rgds,<br> Angry Fusi ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;641813;23;1;2;0;1;0;0;2;15/02/16 7:40;1053;NULL;15/02/13 15:57;15/02/13 14:07;*********** Call Centre Agents;7,61E+12;;***;I logged on to my internet banking to find my current account was not linked anymore. On calling the Std Bank general enquiries line I was finally transferred to the technical team only to be told that my account is not linked because my physical address is not updated and that I would need to go into the branch because the account is not linked to my card.<br> <br> I escalated the call to the team leader only to be told that my account has been frozen for no apparent reason .<br> <br> This is totally unacceptable considering I have been banking with this bank for almost 30 years and have an unblemished record.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;56094;357;16;2;0;1;0;0;2;15/02/14 8:55;1053;5;15/02/13 17:13;15/02/13 15:22;What a *******!;6,51E+12;Vodacom Insurance;***;As soon as I am able I'm cancelling my Contract!!! Your insurance is an absolute *******! What they write in the fine print on any contract READ it otherwise you will end up paying for a replacement phone that's worth nothing. Your Consultants at the insurance Department need training in Customer Service as there attitudes were shocking!!! However Vodacom Woodmead were fantastic and its a shame that this Complaint has overshadowed her. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;721322;357;16;2;0;1;0;0;2;15/02/20 6:23;1053;NULL;15/02/19 14:44;15/02/19 12:50;Still no response from Vodacom - four months;8,51E+12;;***;So much for posting a complaint on Hello Peter regarding no booster ever being delivered. Received a generic response that someone would be in contact, a generic call saying they are following up and then (no surprise) another generic response saying I was contacted on the same day. What does that help if no result happened? Suppose they closed their ticket again. <br> <br> Obviously Vodacom has no interest in retaining their customers! We managed to get a MTN sim yesterday (no point in buying bandwidth every month that doesn't work!) Gone are the days where MTN was expensive and only interested in businesses, and Vodacom was for the people. Pity Vodacom didn't listen since we initially complained in Nov last year, we had been loyal customers for going on 20 years! Makes me wonder what will happen on a cellphone sim..<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;821520;30;9;5;0;1;0;0;5;15/03/05 8:34;1053;NULL;15/02/26 16:55;15/02/26 15:01;I was overcharged on my premium all.bongani thanks;8,81E+12;bongani malele;***;I had an insurance policy with auto and general for a full year claim free and I was paying a fairly resonable premium but after my 1st claim my premium went 50% more high I felt [URL Removed] about it and bongani went an extra mile reviewing my policy and gave me a good premium ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;822882;33;1;2;0;1;0;0;2;15/03/03 8:21;1053;NULL;15/03/02 16:30;15/03/02 14:48;There is no order at all;***;No idea;***;I waited in a queue for more than an hour. I have never seen a queue with more than 40 people being saved by only 2 tellers. And slowness is like a slogan, there was no order in that queue, some people who had just came in were going in front, why are you not getting a security guard who can make sure that there is order in queues and add more tellers during the peak days of the month. That management should do something. I experienced the same last week in your Fourways Mall branch. What I experienced in Randburg was bad service at its peak. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;822958;893260;16;2;0;1;0;0;2;15/03/05 12:20;1053;NULL;15/03/02 20:31;15/03/02 18:47;Absolutely terrible service from MTN;N***;;***;I have a monthly recurring data bundle(250MB) on my account, I called in to the customer care no. 808 in December 2014 to cancel the data bundle. At the end of December I still got billed for it. I then called in beginning of January to cancel again but at the end of January I got billed again, I then called in a 3rd time at the end of Jan to cancel and now at the end of February I am still getting billed for the data bundle. <br> <br> Over the last few days I have tried to call the 808 no. but after holding on for a few minutes I get cut off, I cannot get through to anybody, I have sent emails to the customer care, nobody gets back to me.<br> <br> This is the worst service ever. I cannot reach anybody at MTN and have had to resort to HelloPeter.<br> <br> here are the 4 refs for the times I have called in. ***, ***, ***, ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;825762;357;16;2;0;1;0;0;2;15/03/10 7:31;1053;NULL;15/03/09 15:51;15/03/09 13:58;APPALING AFTER SALES SERVICE;6,51E+12;;***;Bought contract online. Been trying for four days to get through to activation department *** to get this sim card activated. They were quick enough to phone me back when I placed the order but absolutely no after sales service. Will never deal with Vodacom again. Going to now try and get this contract cancelled. But will probably take another few hours on the phone.... Does anyone actually work at Vodacom. I think they just loop their answering service. Also sick and tired of listening to African Queen for hours on end. WAKE UP VODACOM AND ANSWER YOUR PHONES!!! DISGUSTED CUSTOMER.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;465967;818859;14;2;0;1;0;0;2;15/03/17 8:53;1053;NULL;15/03/16 17:10;15/03/16 15:20;Refund;8,11E+12;Lucky/Bheki/Mita Erasmus;***;about 3weeks ago I bought some tiles and shower door at CTM i was told if the size is not right i can bring the door back, unfortunatly the door is Big which is the smallest at the Store I called and Spoke to Lucky who advised that I should bring it back upon our arival the guy by the name of Bheki(Assistant Store Manager) refuse to take the door saying they dont take it at all.called Head office spoke to Mita Erasmus who assured me that they should take the door and charge handling fee.very disappointed of the service especial with different policies from the same company.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;427640;793962;16;5;0;1;0;0;5;15/03/28 14:50;1053;NULL;15/03/27 23:11;15/03/27 21:17;Best telkom service ever.;8,10E+12;;***;I logged a fault on-line today about my line speed being lower than what I am paying for and intermittent connectivity. About 2 hours later a technician phoned me. (This 1: never happens this quick, and 2: The tech never phones). Its still the same day and my line speed is back to what it is supposed to be and connectivity seems much better. I am astounded. <br> <br> Keep it up guys! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;835363;202;9;5;0;1;0;0;5;15/04/02 7:57;1053;NULL;15/04/01 15:09;15/04/01 14:24;Great customer service ;HOP***;Fazia;;Fazia (great lady) from Hollard Roadside assistance called every 10 or so minutes to check if I had been assisted and followed up with the service provider who had to assist me constantly and mind you it was for jump starting a car. Great customer service, imagine the efficiency of it were something bigger. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;506562;85;16;2;0;1;0;0;2;15/04/08 9:05;1053;NULL;15/04/07 17:26;15/04/07 15:32;Autopage - just another *********** monopoly;***;CEO;***;Autopage accidently cancelled my datacard shortly after I upgraded. They issued me with a new SIM card but have failed to activate it. It has been more than a week now and I have sent them emails everyday and absolutely no response. Monopolies just don't care, their customer care is non existent and zero customer loyalty.<br> <br> It's 2015 and we still have to endure with *********** monopolies ... when will this end ?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;166541;957;6;2;0;1;0;0;2;15/04/14 7:01;1053;NULL;15/04/10 15:24;15/04/10 13:28;BAD SERVICE, BAD ATTITUDE ;8,61E+12;;***;Hi,<br> <br> I REST MY CASE WITH MFC.....BAD SERVICE....BAD ATTITUDE......they don't know what customer service is....WILL NEVER FINANCE THERE AGAIN.....There do customer service as if they holding gun in the head of the customer;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;838506;23;1;2;0;1;0;0;2;15/04/13 7:38;1053;NULL;15/04/11 15:27;15/04/11 14:05;outstanding;5,41E+12;;***;I have been trying for days to some form of feedback regarding outstanding authorization. I cannot even explain my utter frustration. Your call centre is totally useless... I spent darn hours holding on only to be given a reference nbr and then put on hold again....this time to vehicle finance.. your branch in Kenilworth Centre is just as bad. This is a simple request but guess what, not even my complaints on Twitter are being ignored!! I have Never Ever dealt with such incompetence! How do I trust you with my investments if you can even be trusted to resolve and or respond to a simple query. ?. The amount in question is a lousy R500....the darn sale was \declined\"" yet deducted from my cheq account.. I trust you'll find time to contact me.... absolutely disgusting the way you treat your customers!"""