your query has NOT been resolved

I am vodacom contract customer for the past 2 years and have been trying to get some assistance with a simple query, i can't send/purchase data from my master number for my other sim which is in my router. how simple can that be? Apparently, after numerous phone calls to the customer care i have received no assistance in a way which is useful. a call has been logged with some \special"department in Vodacom who was going to assist me in the \""next 48 hours\"". all i received was a lousy sms saying \""dear customer please be advised that your query has been resolved...\"" what a load nonsense. how difficult can it be to fix the problem?"""