"Your problem will be escalated"

After moving to a new house and logging a relocation request beforehand we were told that it can take up to a month (Which is ridiculously long especially in a time where people work from home and students have online classes). But that was a lie, after 6 weeks of struggling with Vodacom's useless call center staff they tell us that the problem is at Vumatel and we should call them. We pay Vodacom for a service that we're not getting and they expect us to fix it? Finally Vodacom's useless employees after several calls and false promises, like "I will escalate your problem" aka "I will do absolutely nothing and get paid for it", Vumatel is finally sent to reinstall the line. But hey the same problem is still there so it turns out that was another lie. Several calls later we finally got it to show on their side. But still no internet. The router doesn't have an IP address. Now we're told to wait another 72 hours for that to be fixed. Which is probably another lie. The amount of times this problem has been escalated, I'm beginning to think they are waiting for God himself to fix it.

Hands down the worst service provider I have ever had, the worst call center I have ever dealt with and the worst customer service(Or rather lack thereof) I have ever had. But hey they are the quickest to take your money for a service they fail to provide. Save yourself the headache, time and money.