LD
Leanne D

1 reviews | Active since Mar 2017

17 Mar 2017, 08:56

Your international roaming has been activated - REALLY???

<p>Vodacom suggests that youactivate your international roaming at least 7 days before you travel...which I did 10 days before (just to be safe). I immediatley recieved a sms stating that "your international roaming has been activated". WOW, that was so easy....yeah right. On arrival in Dubai, I turned my phone on only to find that I had no service, so being the patient person I am, I thought I would check again the minute I landed in the UK.....SURPRISE, SURPRISE, still no service. So I sent an email to customer services on the 14/03 explaing that I am in the UK to be with my terminally ill father and I HAD to have the roaming sorted (my father is on his death bed and it is imperative that I am able to phone a hospital, doctor or ambulance). Typical Vodacom service, no one has bothered to reply. I find this totally unacceptable! I will be cancelling my contract.......</p>

0
Replies (5)
Vodacom
Vodacom's reply17 Mar 2017, 09:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

LD
Leanne D's update18 Mar 2017, 08:32
Reviewer Update

On what phone do they think they will contact me on?!?!

LD
Leanne D's update19 Mar 2017, 04:03
Reviewer Update

Ok. So I received an email from Vodacom on the 17/03 requesting certain information as my account security is of utmost importance to them. I rep**** immediately with the requested information. It is now Sunday the 19th....still no further contact. And I am still unable to make calls. I wonder....does the emergency services have a WhatsApp number because I still cannot call. And as my Dad's condition worsens daily, I wonder what I will do when I need emergency help...Vodacom has left a VERY bitter taste in my mouth....

Vodacom
Vodacom's reply19 Mar 2017, 08:04
Official

As per our e-mail communication sent to you, this query is now resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

R. Maart

LD
Leanne D's update19 Mar 2017, 08:08
Reviewer Update

Thank you. However instead of being fobbed off may I get an explanation?