GP
Gary P
1 reviews | Active since Sept 2013
07 Dec 2019, 14:14
Your inefficiency is ludicrous!!
I'm trying to upgrade and when I went in to the vendor they saw that my account is in arrears and that they can't do anything until the block is lifted. Guess what, my account was paid on the 30/11/19 as it always is, debited off my account and sitting in Vodacoms bank account. But hey, do you think I can get any sense out of them? I get the "Call-centre jive" a dance-around! I know how they are going to respond, and always without apology, the loadshedding blah, blah, blah...!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Dec 2019, 10:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Dec 2019, 10:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Dec 2019, 11:09Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply19 Dec 2019, 11:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,