Your disappointed VIP customer

On the 11th of June 2024 I bought a Volkano Smart Fitness Watch on your VodaPay app! 25 February 2025, I am being messed around between your VodaPay staff and the Ladysmith Oval Vodacom staff! The watch screen cracked on my arm and the next morning the battery was swollen and the whole screen was lifted.. I immediately contacted your VodaPay department which I was told to go to Vodacom Oval Ladysmith...

Firstly, the lady is telling me I must phone VodaPay, and if that's not enough, I was told VOLKANO IS A PEP BRAND!!!! SO WHY IS VODACOM SELLING IT!?!?!?! I then left and contacted the Vodacom group AGAIN, which I was told to go to our local shop AGAIN! I then asked the manager (Alëske) to assist... He send an email ( I do not have proof that he did) on the 4th of March we are now standing on the 22nd of March NO RESPONSE NO CALLS NO NOTHING! I phoned this morning (22nd March 2025) wanting an update I got told Monday only.. SO VODACOM TELL ME WHAT IF THAT WATCH EXPLODED ON MY ARM AND I LOST MY ARM??? Would you also pull up your arms???

I would appreciate it if a more senior person can handle my case with more knowledge and humanity!! I am offended by your staff's comment telling me it's a "pep" brand! Vodacom come on I am a VIP customer of yours do I deserve this????

Respond to me with a solution THANK YOU! I AM MORE THAN WILLING TO SHARE MY PROOF OF PURCHASE AND PHOTOS OF THE WATCH, ETC!