1 reviews | Active since Sept 2016

02 Sept 2016, 14:25

YOUR DEBT COLLECTING FIRM - VVM

<p>THIS WAS MY LETTER TO VVM. I STRONGLY RECOMMEND FOR YOU TO REVIEW YOUR OPTIONS FOR DEBT COLLECTING. A LOT OF PEOPLE LIKE MYSELF DIDNT LAND IN THIS SITUATION BY OUR OWN DOING, AND THEREFORE I REFUSE TO BE TREATED IN THE MANNER VVM IS TREATING YOUR CUSTOMERS. A CHANGE IS AS GOOD AS A HOLIDAY</p> <p> </p> <p> </p> <p>att: KAREN VAN DE VENTER</p> <p>I have just received an email with "failure to pay"</p> <p>I am so upset with your company for absolute bad service, no respect for people in debt, and for not even have the courtesy to EVER answer my emails.</p> <p>I have numerous times made an offer to settle the account, but not one of your telesales people had the courtesy to call me back and discuss the matter with me! My sons was prepared to help me clear the debt for the reason as mentioned above, for you think that when someone lands in debt he/she is not a person anymore. I absolutely refuse to have treatment like this.</p> <p>I have made an arrangement for R50 per month for that is what I can afford, I have paid this amount religiously! now you have a date 31 August 2016 and my date is from the 1st to the 7th of each month, for that was my arrangement with your company in the first place! if I pay twice in one month, then you have the audacity to then tell me I didn't pay for the current month!</p> <p>another thing that aggravates me is the fact that your company starts calling from the 20th almost 10 times a day until the 10th of the next month! who is paying for these costs? I have made an arrangement, and if I do not pay you, call me then! I honestly think that this is absolute harassment!!!!</p> <p>I will not take this a day longer. I am a human being and I do have rights.</p> <p>I pay my debt and want a letter of apology!</p> <p>I will however post this on "hellopeter.com' but I know that you do not even care about this, for you do not have the respect for people to even answer, followup or respond.</p> <p> </p> <p>WITHOUT PREJUDICE</p> <p>HJ VAN WYK</p>

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Replies (1)
Vodacom
Vodacom's reply02 Sept 2016, 15:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team