1 reviews | Active since Jan 2016
‘Your data has run out’ Except it hasn’t.
I am getting automated messages stating my data has run out which are incorrect. I only realised they were incorrect when I got a message saying my data had run out 12 minutes after I topped up with 1 GB, and at no time had I been on 4G. I went into a Vodacom store where they told me I need to physically check because these are system generated messages and are obviously not accurate. I know how now to check my data to see whether. The message is accurate or false, but I’ve obviously been topping up unnecessarily based off inaccurate messages. This is basically *****, being wrongly deceived into believing I have no data so I pay for more. Absolutely ridiculous.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
We regret taking note of your experience and thank you for taking my call.
The matter has been escalated and the airtime has been loaded as discussed.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Good day
We regret taking note of your experience and thank you for taking my call.
The matter has been escalated and the airtime has been loaded as discussed.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,
