MP
Martin P

1 reviews | Active since May 2018

26 Apr 2021, 16:04

Your Covid 3 month relief is very much the opposite! It's a **** ******* of proportions that are of another universe

I almost got suckered into applying for your covid 3 month 25% less on my account payments for 3 months. I app**** on Thursday 22nd April and very quickly cancelled today because of the utter ******* 'pay back' term.

At the end of the relief of 25% reduction on my monthly payments for 3 months, Vodacom would have extended my contract by 6 months!!!!

In what universe or planet would you deem this as relief?!!! My account with you is R4000 pm. Do i would have paid R3000 in May, June and July.Then my contract would extend by 6 months. My relief is R3000, but the payback is 6 months added to my contract=R24000, less the R3000. So i would have paid back R21000.00 by you extending my contract by 6 months!!! I'm completely dumbfounded by the maths of this. In what way is this considered 'relief'?!!! You need to term it "The highest interest rate ever in the history of the world-pay back scheme"! I want someone to justify this unbelievably ridiculous ******* scheme, because that's all it is!! You're are and always will be ******* kings, but this is a completely new level of *******!! Thank God i cancelled 3 days later after re confirming the 6 months extension added to my contracts!! Just make sure it's cancelled. I called in today 9:58, Vaneshri phoned me at 10:35 from the cancelations/retentions Dep and assured me it will be cancelled because it had not been loaded yet.

You're MF ing *******s-(that's putting it mildly)!!

0
Replies (2)
Vodacom
Vodacom's reply26 Apr 2021, 16:11
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
MP
Martin P's update28 Apr 2021, 08:07
Reviewer Update
Your reply is not in line with what i was told by Vaneshri from cancellations/retentions. It was going to be 25% reduction on my account payment for 3 months and then 6 months added to my contract!! I cancelled this ludecrous offer on the 26th April @10:35 with her. The original date i app**** was on the 22nd April after thinking what a ******* it is!!! That's not relief at all!!!!

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