Your company is really disappointing!!!

I have a portable wireless mobile wi-fi router contract since April 2018. Account Number I***-6 Cellular number: ***

I was billed R213,00 per month in 2018 then the subscription proration was reduced for to R149,01 in 2019 That's what I have been billed since then until July 2022 where I was billed R158,69 without my consent (nobody contacted me regarding prices hikes). I then opted to cancel my subscription to prepaid on the 01/08/2022, I received my August statement and invoice on the 11/08/2022 with an amount of R158,69. When I was cancelling my subscription the urgent said I am due for an upgrade which I declined because y'all don't inform your client when changing prices and she then said I will only be billed an amount that was less than R100,00 I can’t remember but it was somewhere around R75/R79 for the outstanding usage at the end of the month of August for my cancellation. Tell me why did you debit R356,01 in August the 29th? Can somebody explain to me why the heck am I being billed so much after my subscription cancellation.

Contact number: ***