Your call centre staff need training!

I am really upset as my airtime was depleting for now reason, I do not click on links or subscribe to any apps yet my money was depleting - I called on the 3rd of Nov the agent says they annot see anything and that I must send an sms to 31050, I did that butr it says Im not a Vodacom subscriber! I have been with Vodacom for years!! I called again I spoke to another consultant she says I was subscribed to 2 apps and she deactivated it. I told her to please log a call and ask why I cannot sms 31050? she never did it (RH ********** 17816) I called again on the 8 Nov (1- ********** ********** ) the lady logged the call - its 7 days today no response! I called now as for some reason there is a subscription sms from Funnyzone came through now. I did not go into the internet or link to anything neither did I click on any pop up - im frustrated. How can these thing just link to my cell?? I speak now to your agent and she says there is nothing it will update tomorrow - then who must refund me??? I spoke to Busisiwe and now EVA and gues what!! Eva said that my call regarding the issue with sms-ing 31050 was closed with no resolution, its not her department, she cannot give me a name of anyone . Wow what a service you offer!!!! So should I rather change service providers? Maybe that's my only way to get the service I deserve. I need an answer by close of business tomorrow 16 November 2017 or else I go to social media as well as tell all my families and get my dad to cancel his entire fleet (contracts) with you as they coming up for renewal now. Train your team to be more helpful!