Your call centre is worse than our government

It has become such a mission to get anything done with Vodacom without logging a complain, calling the call is a real nightmare I don’t understand whether the agents are just placed there without any training or what… Getting assistance is a mission I have upgraded my phone and I was just trying to enquire if the previous insurance was cancelled after I spoke to Mpho last week who confirmed that everything has been done and that I will receive an email confirmation a week later I call back since I did not receive any email confirmation, guess what??? no one knows anything about it what a wow… as if that’s not enough I also followed up on migration on my fibre account I was told that the changes take 24/48 hours a week later I’m told that it takes 30 days. In this economy it’s actually a privilege to even be able to upgrade or keeping up with payments but with the service that I keep getting from Vodacom looks like I’m gonna have to consider moving elsewhere because what do you mean that every time I need assistance I always have to log on this platform???