1 reviews | Active since Apr 2016

06 May 2016, 09:49

Your breaking the law

I received my new phone since January this year from Vodacom and in March it started giving me issues. It became extremely hot and kept rebooting itself. I took it to your gateway walk centre and had a technician work on my phone for 3 hours. He had to reset and reinstall the device. A few weeks later the screen just goes black. Yet again leads than a month it's back in your store waiting to be repaired. When I call the store they advise that they are still waiting for parts. This is not acceptable. CPA says that I have a choice to have the device replace if it gets faulty within 30 days of it first repair. Also remember the device is still less than 6 month. I want my device to be replaced and not repaired. Get this sorted now.

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Replies (1)
Vodacom
Vodacom's reply06 May 2016, 11:07
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites