Your admin inefficiencies become my admin burden

I sent a banking detail change request for my monthly debit order on 11 February 2021 to ***. My debit order date is the 27th of each month so this was ample time, yet you debited my old bank account incurring an unpaid fee.

I just spoke to Mpho Mnisi who refused to escalate my concern in lieu of the unpaid fees (both for my bank account and an apparent Vodacom charge). I find it ridiculous that you (Vodacom) failed to: 1. act on a reasonable instruction, 2. then incur charges, 3. then refuse to escalate my issue, 4. then tell me to phone back to arrange a refund if one is due.

You passed your administrative inefficiency onto me where I've had to call you on my Sunday morning and receive additional burden to call you back in a few days time.

I'd like to hear from a senior person asap since Mpho did not escalate my query nor did she give me the name of a Team Leader or Manager.