1 reviews | Active since Aug 2016

12 Aug 2016, 10:28

You were Warned

<p>Two years ago I had a problem getting a phone delivered from Vodacom. Now i ordered an upgrade and was tole it would be delivered the next day. I ordered the phone on Wednesday, it was due on Thursday. By 4pm there was no phone, i was assured it was on its way and was given a tracking number. This showed the phone was still in Johannesburg. I phoned the courier and they told me it would be deliverd on Monday, 5 days later. Vodacom told me it was a mistake to put on their website that i would get 24 hour delivery as they no longer do this. In Judicial terms this is called misrepresentation, and it was done knowingly. When I asked why i could not just get a phone from their outlets in East London, i was told that the system doesn't work like that. Well Vodacom, I warned you two years ago, now you and I are finished with doing business together, If you lie about delivery what else do you lie about?</p>

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Replies (1)
Vodacom
Vodacom's reply12 Aug 2016, 10:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team