YOU WANT TO CALL THIS CUSTOMERSERVICE

i am one of the unluckiest customers that had no choice but to move over from Nashuo to Vodacom. No choice was given and I was stupid to think they are a Big Company I should not have issue's. What a shocker. Let me start at the beginning. I upgrade in Dec. Mistake 1. Somehow my daughters account is the primary account which I have try to change numerous time at the Vodacomk branch at Clear Water and phoning and by emailing Customer Service. 2nd mistake I took Insurance but then found out that doing Insurance via ones House hold Insurance is cheaper so the 15th of Jan I phond the Insurance company to cancel it, what happens they load another Insurance. On the 2v April I requested all recordings but instead I received a SMS that the Insurance has been cancelled. The lady I spoke to said it will take 2 weeks for the recordings, still waiting! I want the amounts debited off my account returned. On the 29th of April I receive a sms that a credit note has been processed R 446.94. I have no clue what this is as I cant linke onto the account as I am logged out and my daughter is not vavailable to give me the OTP numbers to change my password, I also dont get statements.