1 reviews | Active since Nov 2013
you want to be paid but you remove my banking details from your system.
<p>I've or rather we as the Altech autopage communinty was recently switch or defaulted to the service provide altech was buying or owning number from the respective providers. Me having a Vodacom contract was moved directly back to Vodacom then the problems happened with debit orders not going off or very late and then i called to find out what was happening and i was told my banking account details was removed for some or other reason and since that time I've been getting letters to pay etc which i would if they would take the money i was always told dealing with Vodacom directly was not good and now I'm finding out first hand your consultant isnt much help and i regreat the day it got moved from Altech cause there i never had payment problems which im sure you can go check up on now i got this problem so if you going to offer your assistance atleast do it cause you want to and not cause you forced.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
The first time i did this complaint i didnt do my home work all that well and yes vodacom I'm still in arrears with you people callled your call centre that's not helpful at all there is a better chance of helping one's self in this instance. So this is my story when April came and we were officially part of vodacom coming from Altech no debt order was requested and i know this as i checked my bank statements on this then came May (and this would be the first time a debt order is sent from vodacom) is for R405.01 which only happens on the 3rd of the month , then comes June and 3 requests is made for 303.34 also super late and then after that debt order is cancelled now im demanded and threatened by you people real smooth client service and the fact that your agents refuses to help me arrange something to get this under control is really not cool , at least im trying to meet you guys halfway seriously is the anyone competent there that can assist and please dont post the automative dear customer BS please
The first time i did this complaint i didnt do my home work all that well and yes vodacom I'm still in arrears with you people callled your call centre that's not helpful at all there is a better chance of helping one's self in this instance. So this is my story when April came and we were officially part of vodacom coming from Altech no debt order was requested and i know this as i checked my bank statements on this then came May (and this would be the first time a debt order is sent from vodacom) is for R405.01 which only happens on the 3rd of the month , then comes June and 3 requests is made for 303.34 also super late and then after that debt order is cancelled now im demanded and threatened by you people real smooth client service and the fact that your agents refuses to help me arrange something to get this under control is really not cool , at least im trying to meet you guys halfway seriously is the anyone competent there that can assist and please dont post the automative dear customer BS please