SP
Shumeez P
1 reviews | Active since Jan 2024
09 Apr 2024, 08:33
**** YOU VODACOM
WHY THE **** DO I KEEP GETTING CHARGED DIFFERENT AMOUNTS ON A TOP UP CONTRACT - THE LAST TIME I BROUGHT THIS UP, THE CONSULTANT WAS NOT ABLE TO GIVE ME ANSWERS AS HE ALSO DID NOT KNOW WHY OR WHAT THE REASONS WERE. HE ALSO CONFIRM THAT IT ISNT SUPPOSE TO BE THAT WAY AND WAS GOING TO GET BACK TO ME WITH ANSWERS. HE NEVER DID !!!!!!!!!!! AND NOW I RECEIVED MY INVOICE REFLECTING AN ADDITIONAL R90.00 ON MY INVOICE. WHAT THE **** FOR YOU ****S? CAN YOU STOP ****ING ROBBING ME. I ****ING HATE THIS NETWORK. ****ING ****S !!!!!
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Replies (3)
Vodacom's replyOfficial
09 Apr 2024, 08:36Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2024, 08:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Apr 2024, 13:57Dear Shumeez.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Cost increases are unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with and continue to provide a quality service, rest assured that we are committed to keeping this as low as possible. The increase in price plans came into effect on April 1, 2024.
For more information in relation to the increases, kindly visit the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Cost increases are unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with and continue to provide a quality service, rest assured that we are committed to keeping this as low as possible. The increase in price plans came into effect on April 1, 2024.
For more information in relation to the increases, kindly visit the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions RegardsVodacom Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2024, 13:57
Official
Dear Shumeez.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Cost increases are unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with and continue to provide a quality service, rest assured that we are committed to keeping this as low as possible. The increase in price plans came into effect on April 1, 2024.
For more information in relation to the increases, kindly visit the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Cost increases are unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with and continue to provide a quality service, rest assured that we are committed to keeping this as low as possible. The increase in price plans came into effect on April 1, 2024.
For more information in relation to the increases, kindly visit the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions RegardsVodacom Consumer Website Team
Best regards,
SP
Shumeez P's updateReviewer Update
09 Apr 2024, 16:07I need someone from cancelations department to contact me. My contract expires in June this year and I need to make sure that this contact comes to an end on that exact date.
SP
Shumeez P's update09 Apr 2024, 16:07
Reviewer Update
I need someone from cancelations department to contact me. My contract expires in June this year and I need to make sure that this contact comes to an end on that exact date.