You used to be the best now the service is downright pitiful

I am a loyal Vodacom Customer but recently I don't even know why! this is my second attempt at using Vodacom online and they fail to deliver my package. I have been calling in endlessly trying to update the delivery address of my Vodacom Package. Vodacom has sent Ms./Mrs/Mr Aldrich from ram at email address *** numerous emails to update my delivery address (because apparently Ram policies require Vodacom to update the delivery address and not me the recipient) but nothing how difficult is it to update a delivery address and just deliver the item? and how is it humanly possible that the only contact detail Vodacom has with Ram is this Aldrich person, why is it only that person who can perform the miracle of updating addresses? All the ram consultants I spoke to keep saying "sorry mam I don't know how to help you" as if I am asking for a difficult thing. such horrible service. Ram is a Vodacom service provider whose failing to provide the service and the Vodacom consultants have escalated my case many times but nothing. My mind cannot comprehend what is so difficult about changing a delivery address. Contact ***