You took my money but you won't deliver my device...

Horrible after-sales service from Vodacom. I purchased a device cash from the Vodacom website on 08/12/2021 and after completing the purchase, I received an email with my order number, waybill number as well as the delivery date, which was stated to be on or before 13/12/2021. Since then I have received no further communication from Vodacom regarding my order. When I check the status it shows Processing, which is what it has shown since I did the purchase. Tracking is not available, the waybill number doesn't work on Ram and whenever I make a call I get told that they strictly work with contract queries and that I need to send an email to ***, which I did on 13/12/2021. It is now 16/12/2021 and I have still not received any communication besides the auto response ackowledging receipt of my email. My order status still shows Processing and it is now more than a week later.

This is pathetic service from one of South Africa's biggest mobile service providers and the service provider that I've been loyal to since I bought my first cellphone.