JB
Jesse-Lee Blignaut

1 reviews | Active since May 2020

05 Nov 2020, 05:35

You *****ing our data

I am seriously upset, yesterday I was using mega shake on the vodacom app and was credited with 500mb of data for instagram, but then when I started using Instagram it used up all my normal data And still did not take from the Instagram data that I even had to get emergency airtime which I now owe.

I also contacted someone from the call Centre and she said that it is sorted I must just switch my phone off etc etc

This is honestly bull!! And needs to be resolved, I want to be credited for my data back as I was under the impression I am using a awesome benefit with vodacom, only to find that it’s just a way to get clients to use their data faster to buy more !

0
Replies (2)
Vodacom
Vodacom's reply05 Nov 2020, 07:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply05 Nov 2020, 13:24
Official
Hi Jesse-Lee

As per our chat, we have loaded 500 Mb on to your number which is valid for 30 days.
Have a nice day further.

Regards, Vodacom Consumer Website Team 

Best regards,