ML
Mandy L
1 reviews | Active since Sept 2020
11 Jun 2022, 19:54
You should've guessed-VODACOM yet again.Any recommendations on where to port to,please?
Wish there was a minus review score I could give them.So I purchase R40 airtime,but a 30 day social ticket was loaded instead!I contact Vodacom and the lady has attitude and tells me "that is probably what you bought" I told her I bought the airtime from my bank account and took a screenshot to show exactly that!she said she will check and call back.I told her I frustrated I am with Vodacom, because there is always a problem and she twlls me to just wait til she calls me back about the R40. A lot of Vodacom agent are bad for your brand, because they treat clients like ****.they sounds like they dont want to work there.
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Replies (2)ML
Mandy L's updateReviewer Update
11 Jun 2022, 20:42So Vodacom calls me back saying they can see the R40 I loaded,but maybe I accidentally pressed yes to buy a social ticket,something I never purchase!she continued to tell me "sorry,we cant reverse it,you can use ot for facebook,it expires 10th of next month" and then "you will receive an sms to rate my service" I do not want to do the survey,I already know you guys suck,so what now? I hope you lose more and more customers,coz its damn ridiculous how people are ******* into products they never purchased and apparently theres a pop up that cannot be removed,the option is just there automatically and if you make one wrong move,you could sign up for someone you didnt want. They still owe me a R299 refund for double charging me 2 months ago!!!I am seriously at my wits end with Vodacom. More than 2 decades with them,but so disappointed
ML
Mandy L's update11 Jun 2022, 20:42
Reviewer Update
So Vodacom calls me back saying they can see the R40 I loaded,but maybe I accidentally pressed yes to buy a social ticket,something I never purchase!she continued to tell me "sorry,we cant reverse it,you can use ot for facebook,it expires 10th of next month" and then "you will receive an sms to rate my service" I do not want to do the survey,I already know you guys suck,so what now? I hope you lose more and more customers,coz its damn ridiculous how people are ******* into products they never purchased and apparently theres a pop up that cannot be removed,the option is just there automatically and if you make one wrong move,you could sign up for someone you didnt want. They still owe me a R299 refund for double charging me 2 months ago!!!I am seriously at my wits end with Vodacom. More than 2 decades with them,but so disappointed
Vodacom's replyOfficial
12 Jun 2022, 17:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Jun 2022, 17:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team