You should receive a call within the next 48 hours...

<p>reference # 1- ********** 7188 (01/08/2016) @ 01:29pm</p> <p> </p> <p>I have been a loyal Vodacom customer for roughly 14 years. What I respect the most about them is the quality service I have enjoyed over the years. For the last 3 years or so I have upgraded to a contract sim and currently have the Red Advantage package.</p> <p> </p> <p>Whenever I try to access certain sites on the internet the access is denied. I have contacted the customer care centre which intsructed me to visit the nearest Vodacom store with my ID so they can rectify this matter. After approximately 30-40 minutes of waiting, while the shop assistant is on the line with the Vodacom operator on the other line, I was told to wait 48 hours to receive a call from one of the operators to assist me. More than two weeks went past without any phone calls. I then contacted the customer care centre again to inform then about this problem and to escalate the whole matter. I received a reference number for the logged call.</p> <p> </p> <p>Today, it has been 4 days since that call without any response.</p> <p> </p> <p>The operator who assisted me on 01/07/2016 is Edd Ville and he was very helpful. However, I am not happy with the service I have received from Vodacom within the past few years at all since becoming a contract customer. There has been a few incidents where I had to complain on Hellopeter about Vodacom.</p> <p> </p> <p>I hope this problem will be rectified very soon. </p>