1 reviews | Active since Jan 2018
You should be ashamed of yourselves
Dear Vodacom,
I was promised by your call center that I will receive a call a day ago. Nothing happened.
Since my call my Hello Peter message, i've received another invoice for this month. You are ONCE AGAIN invoicing me R2,857.62 for my daughter TOP-UP macbook contract of R939pm. Furrthermore did I realise, that you've been double billing me since December for my son's Macbook ( ********** 29). You are invoicing me on different invoices.
If you deduct this month's invoice from my bank account, you have officially ****** R6 235 from a single mother's bank account.
This is EXCLUDING the airtime you are *****ing from my son's cell phone. If you dont contact me and refund me, I will be taking you tthe OMBUDSMAN... I'm OVER this... I've never dealt with so much incompetence.. I'm also taking this to Carte Blance as too many of my friends have the same problems. You should be ashamed of what you are doing to your loyal customers.
ENOUGH IS EHOUGH
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
