You retards debited the same amount twice

You retards debited the same amount twice. According to your call centre it has happened to ALL your customers. To get my money back that you weren't entitled to, I'M expected to call your accounts department tomorrow to sort out YOUR mess. To add insult to injury, there has been absolutely no communication from Vodacom to inform me this has happened and no apology. I had to phone. What happens to customers who do not realise they were double debited, does Vodacom unduly benefit because they did not know to phone the accounts department?<br> <br> You made a mistake, I expect the problem to be resolved without my involvement or inconvenience. Is that too much to ask?<br> <br> Your incompetence is not on! I will be switching service providers when my contract is up at the end of April 2016.