You respond to Complaints here but actually don’t do anything about it.

You respond here but you actually don't do anything . Is been over a week since I complained about my fibre not being activated after installation and you responded here that someone will contact me within 24 to 48 hours to resolve this issue , instead I have been calling your service desk for the whole of last week including this morning and being told thay my query is being escalated to the back office team . What is quite confusing for me is that no matter how many times this issue is escalated it just never get resolved and what makes it worse this time is that I am receiving a welcoming email that my fibre is active and another one to do a post installation survey, how ridiculous is this. This already tells me that someone have update on your system that my service is active and I have access to the internet while this is not the case.I’m so shocked with the level of fibre service that you provide and I urgently need this issue to be resolved.