YOU REALLY DONT KNOW WHAT YOU DOING!

I am so annoyed with YOU Vodacom! My debit order did not run on the 1st Of Aug. I gave it until today and still have not collected so I called in. I was VERY shocked to hear I was in "Arrears" where YOU are the ones that did not collect. The consultant told me that I had cancelled my debit order which I was not aware. We then had a look going back and in June there was an UNAUTHORISED debit taken off MY bank account for a contract that was activated on my name which was NOT me, look back on your records and see my complaint. I then reversed that debit as you had no right taking money from my acc for something I did not agree on. Your consultant told me that this cancelled the debit, however you collected end of June so no clue how that worked. The debit is rerunning for tonight. I then get a RUDE auto voice call to me where I am told I am in arrears, this is after I spoke to you and told you to take your money. Best you correct your internal nonsense and be sure not to make any marks against my name for your mess ups! i WILL REPORT THIS ISSUE AND THE UNAUTHORISED DEBIT TO THE NCR!