You're on your own at Vodacom

<p>I went into a monthly contract for a back-up portable WiFi unit with Vodacom. My monthly cost was at R279 per month with a data package. Big was my surprise when I received a R15,000 (!) bill out of the blue, many months ago. </p> <p> </p> <p>To date, i have had numerous requests to Vodacom to explain to me how in the world this is possible. I hardly ever used this unit, and until now Vodacom's response was only that they use an automated system, which according to them cannot make a mistake. I have requested numerous times that Vodacom supply me with a detailed description of the actual frlow of data - e.g. time line and data flow, but i only receive responsed with reference numbers, which was never answered. Is this how customers are treated by Vodacom??? </p> <p>Further, In contract price is R280 for a 2GB/month package. Out of bundle data costs R1/MB. Hence, the R15,000 bill equates to roughly 15 GB of data! How on earth can the in bundle R125/GB compare to R1,000/GB out of bundle cost??? Surely, there should be some logic in terms of unit cost for exactly the same item....</p>