You pay for our mistakes

December 2015 I wanted to cancel one of my son's voice and data services as he was moving to Australia for post-grad studies.His departure date was 07 Feb 2016 so I wanted everything cancelled by 31 Jan 2016. Chatz cellular Dainfern square advised that I rather process the cancellation in January to avoid the possibility of someone processing the cancellation early. Saturday 02 Jan 2016 I went in but was told they couldn't process as none of \the ladies\" had reported for work. I tried again on 11 January 2016. I was assisted by one of the ladies at Chatz cellular Dainfern, who contacted Vodacom cancellations on her phone but handed it to me for security validation. My instructions were to change my son's voice line to prepaid, and to cancel his 3Gb/month data line, both on 31 Jan 2016. 08 Feb 2016 I got my February bill but the data line has been billed again. When I called Vodacom to query, they simply said \"we will cancel now for 29 Feb\". I asked why one line was cancelled and not the other, I was told \"take it up with the store where you cancelled\". I have been sitting on the line at Chatz Cellular with no success. I will port my other 6 lines to Cell C. 20yrs Vodacom customer!!"