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Carel S

1 reviews | Active since Nov 2020

04 Sept 2023, 08:23

You pay and we just say your line doesnt exist anymore

So my Internet has just been cancel not from my side im a loyal every month payer and vodcom fibre suddenly decides to just cancel my line no notification no call just cut me off end ***** you as i use my internet for everything!!! Now i have to request a new order line that takes 4 days this is a joke worst service and a disgrace to any loyal custumer ***????

0
Replies (3)
Vodacom
Vodacom's reply04 Sept 2023, 10:05
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
CS
Carel S's update04 Sept 2023, 15:15
Reviewer Update
I recieved feedback that this will be sorted today and then a sms stateing its been send to the back room awaiting feedback for activation??? And could take 48 hours? Why is this takeing so long if this is a stuff up on vodacom side this should be a prehority number one as i do everyhing threw my internet and this is costing me extra every minute without internet!!!
CS
Carel S's update04 Sept 2023, 16:38
Reviewer Update
Internet seems to be working thank you appriciate the internet being sorted. Will write a pisitive review.