You owe me HUNDREDS of RANDS and there a MULTIPLE OTHER PROBLEMS NEVER RESOLVED!!!!!

I have had THE WORST service EVER from Vodacom in the last few months, this the exception of 2 or 3 consultants that I have dealt with over the phone, who did their best to assist, but once issues (i.e. note the "s" as in MULTIPLE ISSUES) are escalated, everything falls apart!!! Which is probably because Vodacom now owes me a HUNDREDS OF RANDS! Included in this:

1. Although I was on contract ****il end March 2019), FLUCTUATING amounts have been debited EVERY MONTH for MONTHS! 2. Double Debits! I had 2 contracts on my name, which I paid for my Mom. In the beginning of February 2019 we had them transferred to her name, but although the amount was still supposed to come off of my account, you took it off MY Account AND my MOM's account. Trying to resolve this has been a mess, because even though we received SMS's to say the issue "has been resolved", it has NOT been resolved and / or is not resolved correctly!!! So at present the March Double Debit still exists, but my Mom got an SMS to say that R***.xx would be paid back to her, that amount is actually MY AMOUNT for MY PHONE, which is a completely DIFFERENT NUMBER!!!! 3. The contract I had for my daughter was expiring in February 2019, so as I had problems with her account having been upgraded without our permission or knowledge (I received a SMS to notify me of the upgrade once it had been done). As it was expiring, I proceeded to cancel instead of renew and upgrade, so it seems as if that has still been included in all of these debits, but how should I know if the last invoice I received was on 09 January 2019!!! Oh, and now suddenly NO-ONE CAN FIND THOSE INVOICES!!! How convenient!!!! 4. At the end of March 2019 I cancelled my remaining 2 contracts: My Phone and Modem. It was a premature cancellation, this was due to 2 reasons - The worst service I have ever had from Vodacom and the second because I am immigrating soon. By the way, it's been so bad that I cancelled the contracts while I was overseas! It was an expensive call, but the worse this service is getting, the happier I am that I did that! The problem is that on 01 March 2019 the debit order that went off exceeded what it should have been!!!! So on 30 APRIL 2019, I contacted you to have this matter resolved and I spoke to Angela (who by the way is one of the excellent consultants that I have dealt with). She escalated the issue after her and her manager had reviewed my query and confirmed that I was over debited. So now this morning (11 MAY 2019) I get a SMS saying that it has been "resolved" and a follow up SMS saying, and I quote: "Good day Please note the premature cancellation amount did not included the march invoice there fore a last debit order when off at end of march" Let me add that the above message is word for word and not that I have typed anything incorrectly. THE DISPUTE WAS NEVER THE REMAINING AND FINAL DEBIT ORDER FOR THE MARCH ACCOUNT!!!!!!!!!!!!!!!!!!!! It was due to the fact that I was OVER-DEBITED FOR HUNDREDS OF RANDS!!!!!!!!!!!!! So obviously, the person has NO IDEA what they are doing!!!!!!!!!!!!!! To make matters worse, if they bothered to pick up the phone and phone me, which has always been the process in the past, then I could have EXPLAINED THAT TO THEM!!!!!!!!!!!!!! 5. With my previous queries, all I have received is SMS's to say that the query is "resolved". How can something that HAS NOT BEEN RESOLVED IN THE FIRST PLACE BE "RESOLVED"?????? NOR IS ANY FEEDBACK EVER GIVEN AS TO THE SUPPOSED "RESOLUTION"!!!!!!!!!!!!!!!!!!!!!

Please change your Customer Rating questions at the end of the calls to included ratings for Vodacom as a company and not only for that consultant and service for that particular call, because I can not rate an INDIVIDUAL poorly because YOU AS A COMPANY ARE GIVING TERRIBLE SERVICE!!!!! That would not be FAIR TO THEM! How convenient that you don't include ratings for the COMPANY because then YOU CAN MANIPULATE DATA to reflect that you APPARENTLY "HAVE GOOD SERVICE", WHEN YOU DON'T!!!! Yes, I did you use the word "MANIPULATE".

If these MATTERS are not resolved BEFORE FRIDAY, 17 MAY 2019, I will REPORT YOU TO THE OMBUDSMAN!!!! Considering that this has been going on FOR MONTHS and I have tried to have these PROBLEMS resolved MULTIPLE TIMES, I am now ELIGIBLE to REPORT YOU TO THE OMBUDSMAN!!!

Do not for one moment think that even though I am moving overseas that I will stop pursuing this!!!!! I WILL CONTINUE FROM THE OVERSEAS COUNTRY I WILL BE RESIDING IN!!!!!!!!!! So NO, this matter WILL NOT "QUIETLY VANISH"!!!!

I HAVE HAD ENOUGH OF THIS HORRIFYINGLY TERRIBLE SERVICE!!!! I WILL NO LONGER CONTINUE TO ALLOW THIS TO DRAG ON!!!!!!!!!

What is really sad, is that in the country I was visiting, I used Vodafone as the Service Provider and I CAN NOT BELIEVE that Vodacom is even remotely affiliated or part of the Vodafone Group, because UNLIKE YOU, Vodafone there actually PROVIDES SERVICE AND EXCELLENT SERVICE AT THAT!!! UNLIKE YOU, they actually know what SERVICE means!!!!!!!!!!! Maybe I should contact the Vodafone Group and update them as to what is going on and direct them to hellopeter.com. I think they should carry out an EXTENSIVE AUDIT AGAINST YOU!!!! I think the OMBUDSMAN SHOULD ALSO AUDIT YOU!!!! Speaking of Audits, HOW DO YOU PASS AUDITS IF YOU NEVER HAVE RECORDS, OR CAN NEVER FIND ANY INFORMATION ON YOU SYSTEMS WHEN YOUR CUSTOMERS ASK FOR IT!!!???? My guess is that YOU JUST DON'T WANT TO PROVIDE US WITH IT!!!!! I still want ALL my invoices and statements that should have been sent after the 09 January 2019 invoices and statements AND IT BETTER BE THE ORIGINAL STUFF AND NOT "CORRECTIONS" THAT YOU HAVE MADE!!! In fact, I WANT A FULL, DETAILED, BREAKDOWN of EVERYTHING and ALL MY DEBIT ORDERS, for AT LEAST the LAST 2 YEARS!!! Don't even think of telling me that YOU CAN'T PROVIDE IT, because that alone would be GROUNDS FOR YOU TO BE AUDITED!!!!!!!!!!!!

SORT THIS ******* OUT!!!!!