You Need to Get your Service in Order

Item: Vodacom
Rating: 2

I phoned today to follow up on my online upgrade. Lady in Customer Care says it has been processed by there is an error so I am transferred to your Upgrade Department where I am informed my order is awaiting dispatch...Two different stories once again! So Monday 30th will be 5 working days and I pray and hope I receive my delivery because I give up with getting a proper answer from your agents.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

27 Oct 2017, 15:05

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply27 Oct 2017, 15:05

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

's updateReviewer Update

30 Oct 2017, 08:41

No one has contacted me from Vodacom, I had to contact your upgrade line again today! Get told it is awaiting dispatch once again and that it "should" be out on delivery today.

's update30 Oct 2017, 08:41

Reviewer Update

No one has contacted me from Vodacom, I had to contact your upgrade line again today! Get told it is awaiting dispatch once again and that it "should" be out on delivery today.

Vodacom's replyOfficial

03 Nov 2017, 12:35

Hi Shelby

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,

Vodacom's reply03 Nov 2017, 12:35

Official

Hi Shelby

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,