You need more staff

I just spoke to William at your customer retention department after holding on the line for over an hour to migrate my contract to prepaid. (William is professional and very helpful)<br> I find it unfair that your call center agents have to field aggravated calls from customers just because your call center for cancellations department is too small to handle the queries. <br> You call it the \customer retention department, trust me, after trying to migrate my number for 2 months with no success as I have not to date had more than 20 mins to hold on to your call center line, no person in any one of your departments was going to convince me to keep my contract open. <br> Please sort this out, a company your size cannot afford for clients to have this last impression of Vodacom. Word of mouth is real and you need to keep this in consideration, just because someone is not your customer anymore, doesn't mean that his/her friends and family are not.<br> Thank you for your services over the years. Regards, Michelle<br> "